| Customer Testimonial
Thank
you for your prompt response. I have had difficulty with
another Internet company, hence my overreaction. I can
see Zappos is NOT like them. It also has made me aware
that my "fears" were unfounded. It's wonderful
to see a modern Internet company doing business in a
professional and responsible manner. You have kept me as
a customer and I will speak highly of you whenever
possible. Thank you for your prompt attention to my
request. I now see I overreacted based on past
experience with another Internet company. I apologize
for my strong response. Your company has acted very
responsibly and professional during this process with me
and I GREATLY appreciate it. I certainly will be back
and can easily recommend Zappos to all. I look forward
to doing business in the future
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