Those who created Tatami
tossed a few preconceptions about fashion. They melded
unique and exquisite materials with rich leathers. They
fused revolutionary silhouettes with cutting-edge
designs. They then shaped them in ways that inspire the
highest fashion senses. Footwear that's as beautiful as
it is comfortable. They adorn you. And they embrace you.
I
am just writing to thank you for your excellent customer
service. I ordered shoes from you a few weeks ago, and
my purchase was an excellent experience. The shoes
arrived early, and you kept me updated about my order
and the shipment throughout every step of the process,
even following up after I received my order. I ordered
the same shoes from another large online shoe company,
of which I will resist the temptation to name, and it
was an awful experience. They did not send the shoes in
the time frame promised and did not communicate with me
what was happening with my order. I had to call and
email them several times to find out what was happening.
After 3 weeks of waiting on failed promises, I gave up
and cancelled my order. At least, the store did cancel
my order as I requested. I ordered the shoes because a
physical therapist recommended them to me to solve my
hip pain, so "time was of the essence." I have
found the shoes on other websites, but I don't even want
to ask Zappos for the price guarantee because I am just
so grateful for your customer service. I will always
check out Zappos first. Customer service and good
communication are keys to success, and you understand
that! Thank you
I
am just writing to thank you for your excellent customer
service. I ordered shoes from you a few weeks ago, and
my purchase was an excellent experience. The shoes
arrived early, and you kept me updated about my order
and the shipment throughout every step of the process,
even following up after I received my order. I ordered
the same shoes from another large online shoe company,
of which I will resist the temptation to name, and it
was an awful experience. They did not send the shoes in
the time frame promised and did not communicate with me
what was happening with my order. I had to call and
email them several times to find out what was happening.
After 3 weeks of waiting on failed promises, I gave up
and cancelled my order. At least, the store did cancel
my order as I requested. I ordered the shoes because a
physical therapist recommended them to me to solve my
hip pain, so "time was of the essence." I have
found the shoes on other websites, but I don't even want
to ask Zappos for the price guarantee because I am just
so grateful for your customer service. I will always
check out Zappos first. Customer service and good
communication are keys to success, and you understand
that! Thank you
