Just
wanted to let you know that I appreciate your excellent
customer service. I was late ordering and didn't expect
to receive the shoes until after Christmas, even though
they were a Christmas gift. But they got here so
promptly, they were in time! And they're exactly what I
ordered--they look great and fit fine. Thanks so much
for expediting the shipment. Kudos to your website and
customer service email designers as well--it is easy to
order from your site and your emails tell customers
exactly what they need to know to track packages,
register concerns, or return items. I write web and
email content, so I know the tone and information in
them is important in getting and retaining customers.
Your communications make me feel very confident in
dealing with Zappos. This is my second order from your
company, and it won't be the last
Just
wanted to let you know that I appreciate your excellent
customer service. I was late ordering and didn't expect
to receive the shoes until after Christmas, even though
they were a Christmas gift. But they got here so
promptly, they were in time! And they're exactly what I
ordered--they look great and fit fine. Thanks so much
for expediting the shipment. Kudos to your website and
customer service email designers as well--it is easy to
order from your site and your emails tell customers
exactly what they need to know to track packages,
register concerns, or return items. I write web and
email content, so I know the tone and information in
them is important in getting and retaining customers.
Your communications make me feel very confident in
dealing with Zappos. This is my second order from your
company, and it won't be the last
