| Customer Testimonial
Truthfully,
I wish I could make a suggestion on how you can improve
your service. But I can't because your service is
outstanding. I wanted the Uggs for my granddaughter so
of course I turned to Nordstrom. It would be eight weeks
before the Uggs would be delivered and her birthday was
in ten days. My daughter suggested I try Zappos and my
reply was "What is Zappos?" Well I quickly
found out. It was easy to register, easy to order and
delivery was exactly what you advertise. My comment to
my daughter was "Yeah, I bet I'll have the Uggs in
no time." She said, "You will Mom, I use them
all of the time." And NO postage. What could be
better than all of the above? This is an era when the
word "service" means very little. You've
restored my faith in the word. Thank you and you can be
certain you have a repeat customer
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