Dear
Zappos people, I just had the best on line shopping
experience of my life. I received two pairs of shoes
just in two days; they were too loose on me. Only a
quick phone call, very helping person came on line
without putting me through voice mail maze. In two
minutes or less I was taken care of. Two new pairs were
delivered to my home in two days. A return mail UPS
label will be mailed to my home in a few days. UPS will
pick it up from my home. Why would I ever go to mall for
shoes? I commend the management for having such a high
standard of quality service
Dear
Zappos people, I just had the best on line shopping
experience of my life. I received two pairs of shoes
just in two days; they were too loose on me. Only a
quick phone call, very helping person came on line
without putting me through voice mail maze. In two
minutes or less I was taken care of. Two new pairs were
delivered to my home in two days. A return mail UPS
label will be mailed to my home in a few days. UPS will
pick it up from my home. Why would I ever go to mall for
shoes? I commend the management for having such a high
standard of quality service
