The story of JanSport
begins in 1967 with three friends and their love for the
outdoors. Jan Lewis, Murray Pletz and Skip Yowell lived
in Seattle when they created their first framepack and
the first panel loading daypack. Murray had just won a
design contest for "The Best New Use of
Aluminum" for the framepack the trio had fabricated
in the transmission shop of Skip's uncle. Once climbers
on Mount Rainier and other Northwest peaks saw the new
pack, they wanted one for themselves. The rest is
history.
I
continue to be delighted and amazed at the consistent
unfailingly high quality of customer service I receive
at Zappos. The service I received this time when I made
a mistake in placing the order exemplifies it---every
courtesy and assistance was extended to me to make it
easy for me to have the problem resolved. I have taken
steps to try to move all our family shoe purchases to
Zappos for this reason. You have set up a service model
that the rest of us can only try to emulate
I
continue to be delighted and amazed at the consistent
unfailingly high quality of customer service I receive
at Zappos. The service I received this time when I made
a mistake in placing the order exemplifies it---every
courtesy and assistance was extended to me to make it
easy for me to have the problem resolved. I have taken
steps to try to move all our family shoe purchases to
Zappos for this reason. You have set up a service model
that the rest of us can only try to emulate
