Zappos has brightened my morning. Great shoes, great customer service (friendly, thoughtful order-takers and business policies). Your company is in the upper echelon for “all around customer service.” I am a BIG shopper (almost daily, to my husband's chagrin). I am keenly aware of company standards. You frequently see companies start out wonderful, only to plummet after the initial “honeymoon phase.” Please don't let that happen to Zappos! Keep shopping an enjoyable experience. You’re doing great! Keep up the good work
Zappos has brightened my morning. Great shoes, great customer service (friendly, thoughtful order-takers and business policies). Your company is in the upper echelon for “all around customer service.” I am a BIG shopper (almost daily, to my husband's chagrin). I am keenly aware of company standards. You frequently see companies start out wonderful, only to plummet after the initial “honeymoon phase.” Please don't let that happen to Zappos! Keep shopping an enjoyable experience. You’re doing great! Keep up the good work
