| Customer Testimonial
Sir
or Madam, I would like to think, even nowadays in the
business world of high and even higher demand, customer
service is a continued learning process. I am writing
you today to take the time to say that I feel you and
your employees have mastered that feat. This is the
third time that I have joyfully entered the Zappos
domain and left, not only happy but proud that I have
done business with you. Two times out of the three I
have ordered my shipping was given priority delivery,
and not to say that I was in dire situation to receive
the shoes so quickly but it was the e-mail that you sent
me shortly after I had placed my order that this was
simply done because I was a Zappos customer that has
ensured my, yet to come, long business history I will
continue to do with you. I had called Saturday and spoke
with a representative who answered my questions
professionally with good humor and again was able to
bring a smile to my face. She deserves a raise, for
being such a sweetheart! You see, I'm from the good old
days where business' still had value and integrity in
how they approached the public and market. I too operate
my own business and it's refreshing to see that there
are still guys like you around. You made my day!!! I
will refer you to everyone I know and put in good words
to those who ask about zappos.com
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