I
just got your email letting me know that you caught my
cancellation in time. I thought it would be worth
telling you that I am old enough to remember shopping at
Nordstrom in Seattle when it was just a shoe store. I
remember when they expanded to Bellevue and then later,
added clothing. For 25-30 years they have been "The
Standard" by which all other stores were judged.
They were/are (although not always quite as much as they
used to be) the leaders in customer care. I have managed
to move into the world of catalogues and cyber shopping
and have found Zappos to be leaders in the field. We
live in a world where we are called at home by a
recorded message trying to sell us items that will allow
us to be marketed in yet another mechanical method. Your
company manages to retain both its humanity and a
stellar level of customer service with minimal amounts
of actual human contact. It makes you special. It makes
you astonishing and it makes you a company I feel happy
to recommend to anyone and everyone who crosses my path
in any capacity related to shoes! Thank you for all the
work you do and for the considerate and generous way in
which you do it
I
just got your email letting me know that you caught my
cancellation in time. I thought it would be worth
telling you that I am old enough to remember shopping at
Nordstrom in Seattle when it was just a shoe store. I
remember when they expanded to Bellevue and then later,
added clothing. For 25-30 years they have been "The
Standard" by which all other stores were judged.
They were/are (although not always quite as much as they
used to be) the leaders in customer care. I have managed
to move into the world of catalogues and cyber shopping
and have found Zappos to be leaders in the field. We
live in a world where we are called at home by a
recorded message trying to sell us items that will allow
us to be marketed in yet another mechanical method. Your
company manages to retain both its humanity and a
stellar level of customer service with minimal amounts
of actual human contact. It makes you special. It makes
you astonishing and it makes you a company I feel happy
to recommend to anyone and everyone who crosses my path
in any capacity related to shoes! Thank you for all the
work you do and for the considerate and generous way in
which you do it
